ODBC Connection Problem User name field too short! (no replies)

I am trying to connect to a web based MySQL database using the ODBC connector, the problem I have is that the user name and database name are 16 characters in length. The connector truncates these to 12 when it tries to connect and therefore displays an error as the information being passed is incorrect. Is there a way of bypassing this truncation in order to send the full user name and database fields?

I have tried contacting our ISP to shorten the names and they basically said no it's impossible!!